We want you to enjoy your purchase and if, for some reason you don’t, please return it (within 15 days of receipt)! We would like to know your reason for return, so please notify us via email or call us at 319.622.3627 to discuss the problem. We are happy to exchange your purchase or refund the credit card used for its purchase. Please note that all original items or commission pieces may not be returned or exchanged and we cannot refund gift certificates or shipping costs. Additionally, we are unable to refund gift wrapping charges and cannot accept them as a return. All returned goods must be in original and resalable condition.
To make a return, please repackage the item in its original packaging (if possible). Include your packing slip/receipt that was enclosed with your purchase and indicate whether you wish to exchange it, credit the price toward another fernhill.net transaction or receive a refund. Kindly send the package prepaid and insured up to the value of the items being returned to:
Fern Hill Gifts and Quilts
Attn: Returns
103 220th Trail, P.O. Box 204
South Amana, IA 52334
If you do not have your original packing slip/receipt, please include the following information with your return:
Name
Address
Phone Number
E-mail Address
Order Number
Item Description
Action to be taken upon return
And, if possible, a copy of your order confirmation
For your security, please return your gift with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Fern Hill Gifts and Quilts is not responsible for items damaged or lost in transit.
Kindly allow us two to three weeks to process you return.
DAMAGED MERCHANDISE
Please check your item immediately for any damages upon receipt, as all damage claims will need to be made within three days of receipt. You will need to keep all of the original packaging and materials. For damages incurred on items shipped via UPS, please call UPS Damage Claims at (800) 742-5877. |
